Return and Refund Policy All Somfy products returned to Florida Automated Shade Inc. will be subjected to a 25% restocking fee. Eligible refunds will be processed based on the method of the original payment: products that leave the United States are not eligible for return. Thirty-day return policy for all Somfy Parts, shipping charges are not reimbursed. Contact customer service for a Return Merchandise Authorization (RMA) within 30 calendar days of the receipt of the product. The issuance of the RMA is subject to the following conditions: